Operator Agreement

This Operator Agreement ("Agreement") governs your use of the Restspace platform ("Platform") as an infrastructure operator ("Operator"). By registering as an Operator and listing capacity on Restspace, you agree to be bound by this Agreement, our Terms of Service, and our Privacy Policy.

This Agreement supplements the general Terms of Service. In the event of a conflict between this Agreement and the Terms of Service, this Agreement shall control with respect to your activities as an Operator.

We may update this Agreement from time to time. Material changes will be communicated via email at least 30 days before they take effect. Continued use of the Platform after changes become effective constitutes acceptance.

All capacity listed on Restspace must meet our quality standards:

Accuracy: Your capacity pages must accurately describe the space, including its size, condition, amenities, utilities, capabilities, and any limitations. Misrepresentation of capacity may result in listing removal and account suspension.

Photos: You must provide clear, recent photos that accurately represent the current state of your space. Stock photos, heavily filtered images, and misleading angles are not permitted. Photos are analyzed for quality and accuracy.

Descriptions: Capacity descriptions must be honest, complete, and helpful. You may use our AI-powered description tools to assist with writing, but you are responsible for the accuracy of all published content.

Availability: Keep your availability calendar up to date. Consistently failing to honor confirmed allocations or maintaining inaccurate availability may result in reduced visibility or account suspension.

Safety: Your space must be safe, clean, and in good working condition. You must promptly address any safety hazards and provide accurate safety information, including emergency exits and first aid locations.

Payment Processing: All payments are processed through Stripe Connect. You must connect and maintain an active Stripe account to receive payouts.

Payout Schedule: Payouts are processed automatically after each completed allocation. Funds are typically available in your bank account within 2-7 business days, depending on your bank and Stripe account settings.

Payment Holds: For allocations requiring approval, payment is authorized but not captured until you approve the booking. If you do not respond within the payment deadline window, the authorization is automatically voided.

Taxes: You are responsible for reporting and paying all applicable taxes on your earnings. Restspace may issue tax forms (e.g., 1099) as required by law. Consult a tax professional for guidance specific to your situation.

Chargebacks & Disputes: If a user disputes a charge, Restspace will notify you and may temporarily hold the disputed amount. You agree to cooperate in resolving disputes promptly and to provide any requested documentation.

Legal Compliance: You must ensure your capacity complies with all applicable local, state, and federal laws, including zoning regulations, building codes, fire safety requirements, and accessibility standards.

Insurance: You are strongly encouraged to maintain appropriate insurance coverage for your capacity, including general liability insurance. Restspace does not provide property or liability insurance for Operator spaces.

Permits & Licenses: You are responsible for obtaining and maintaining any required permits, licenses, or registrations to operate your space commercially.

Health & Safety: You must maintain your space in a clean, safe, and sanitary condition. This includes proper ventilation, functional safety equipment (fire extinguishers, smoke detectors), and clear emergency exits.

Incidents: You must report any safety incidents, injuries, or property damage that occur at your space to Restspace within 24 hours via our support channels.

User Reviews: Users may leave reviews and ratings after their allocation. Reviews are displayed publicly on your capacity pages and contribute to your overall rating.

Responding to Reviews: You may respond to user reviews through the platform. Responses should be professional, constructive, and respectful. AI-assisted response tools are available to help craft appropriate replies.

Review Integrity: You may not solicit fake reviews, offer incentives for positive reviews, or attempt to manipulate your ratings. Verified review manipulation will result in account suspension.

Guest Reviews: You may also leave reviews for users after allocations. These reviews help maintain community standards and inform other operators.

Low Ratings: Consistently low ratings may result in reduced search visibility. We recommend addressing recurring issues highlighted in reviews to improve your rating over time.

Restspace may suspend or terminate your Operator account for:

- Violation of this Agreement or the Terms of Service - Repeated complaints from users - Consistently low ratings (below 3.0 stars over 10+ reviews) - Excessive cancellations of confirmed allocations - Failure to maintain accurate capacity information - Non-compliance with verification requests - Fraudulent or deceptive conduct - Any conduct that harms the Restspace community

Suspension: During suspension, your capacity will be hidden from search results and no new allocations will be accepted. Existing confirmed allocations will be honored unless Restspace determines otherwise.

Termination: Upon termination, all active listings will be removed. Pending payouts for completed allocations will be processed. Ongoing allocations may be canceled with full user refunds at Restspace's discretion.

Voluntary Termination: You may deactivate your Operator account at any time through your account settings. You must first cancel all upcoming allocations and fulfill any active commitments.

Restspace reserves the right to modify this Agreement at any time. We will provide notice of material changes by:

- Sending an email notification to your registered email address at least 30 days before changes take effect - Posting the updated Agreement on our website with a new "Last Updated" date - Displaying a notification in your Operator dashboard

Minor clarifications or formatting changes may be made without advance notice.

If you do not agree to the revised Agreement, you must stop operating on the Platform before the changes take effect and may request account deactivation.

Your continued use of the Platform as an Operator after the effective date of changes constitutes acceptance of the revised Agreement.